If you search around a little more on Facebook, you’re bound to find a widely shared post from a long time Southwest Airlines employee, detailing a perspective on the airline’s history, where management decisions went wrong, and the more recent efforts to right the ship. At the end of the day, I believe that most of us who travel by air are in a better position because Southwest Airlines is here.” I sincerely hope that this will be a learning and that Southwest will make the necessary investments for future success. It is the airline that has accommodated my COGIC travel, allowing me to max out two 50-pound bags at no additional cost.īut I can’t use this moment to cancel all the good.
It is the airline that has not charged for baggage, seat, assignments, snacks on board, or pretty much oxygen. It was the airline that allowed me during my three years of law school to travel for almost pennies rates as low as $39 each way! It was the airline that I hopped on immediately when the “code blue” was called on my father. It was the airline that got me to Memphis when my late best friend’s sisters said, “come now”! It was the airline that got my father and Pastor to New York when the hospital told us to call the family in on my sister had been diagnosed with a rare blood disorder and things looked bleak. It is the airline that has always given me (as the oldest child and someone committed to family) some comfort that I could always be “home” in any emergency in less than three hours. Southwest Airlines is still the airline that has seamlessly allowed me to travel between Dallas and Kansas City for more than 20 years. I have come to know them for their exceptional service and friendly skies. With my stranded passenger, sulking self, I have to fairly acknowledge: And even in their ugly space right now, I am careful in how I judge them. This failure doesn’t bode well for the leadership.īut I would be lying to say that I have not loved this airline for more than 20 of their almost 51 years. And I knew from the very beginning that the public relations team was doing a terrible job of getting around and articulating the truth. #airlines #southwestairlines #southwest #BobJordan Today, however, I call on Chairman Bob Jordan to resign. I think they have the best employees in the industry.
Southwest airlines e mail update#
The Pilots Union, Flight Attendants Union, and FAA, say troubles now being experienced are because the airline has refused to update technology. “The chaos being experienced at Southwest Airlines is outrageous. They’re gonna have to offer $39 flights to Hawaii to bounce back from this!” #southwestairlines I’m convinced they’ve taken the phone off the hook and gone home. My daughter is trying to get to Florida and they haven’t even sent notification that her flight is canceled. They’re telling folks it will be four days before they can rebook. After Southwest canceled 70 percent of their flights, though they are blaming weather, employees are spilling the beans that the network collapsed. “This Southwest Airlines debacle is a ******* nightmare. Collectively, they summarize the frustration, but also some brand good will, still lurking beneath the surface. To get a sense of customer sentiment, I searched #southwestairlines on Facebook, and pulled three current posts from the feed. In the words of Alexander from the 1972 notable children’s book, last week Southwest Airlines had a Terrible, Horrible, No Good, Very Bad Day. The lost luggage nightmare is a mere chapter in their soon to be released book, or college marketing case study – “A Christmas to Remember.” It appears it was their old technology and customer management systems, or more aptly put, a failure to invest in keeping those systems current, which brought the airline to its knees, and left thousands of passengers without flights for days on end. But that’s not what broke South West Airlines. Even in the best of times, those conditions could cause delay. A peak seasonal surge, amplified by a post pandemic demand, and harsh winter storms covering much of the US challenged all airlines. That all came crashing down (not a good visual for an airline) during the Christmas 2022 travel window. A disruptive low-cost structure allowed them to be price competitive, while delivering a customer focused attitude of fun in the skies which, endeared them to the hearts of many Americans. Southwest Airlines, the much-loved US based bargain priced flight carrier was the benchmark for customer service and low priced flights, which WestJet emulated in Canada when they first launched.
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